Return Period

• 30-Day Return Policy: You have 30 days from the date of delivery to return your purchase for a refund or exchange, provided that the conditions mentioned below are met.

Return Costs

•  25% Of Order: Before the return is initiated, a 25% restocking fee of the order will be applied to the customers method of payment.
• Shipping: The customer will bear all costs associated with return logistics and freight.

Condition of Returned Items

•  Original Packaging: To be eligible for a return, the tiles must be returned in their original packaging, and in the same condition that you received them.
• Inspection: All returned items will undergo an inspection. We reserve the right to refuse a return or exchange if the items have been used, installed, or damaged.

How to Return

1. Contact Us: Before returning any tiles, please contact our customer service team at 925 286 5252. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
2. Packing: Carefully pack the items in their original packaging to prevent damage during transit.
3. Shipping: Return the items using a trackable shipping method. Customers are responsible for the return shipping costs.

Refunds

• Processing: Once we receive and inspect your returned items, we will process your refund or exchange. Please allow up to 21 business days for the refund to be processed.
• Refund Method: Refunds will be issued to the original method of payment. Shipping and handling fees are non-refundable, except in cases of our error.